I’m torn about how to review this place. Ultimately, though, unless things change, I can’t recommend based on my experience, which was quite an experience!
Though I love Blue Hair Studio in Huntingdon Valley, I’m always looking to find something closer to home so I take advantage of Groupon or Living Social Deals when they come along.
I recently tried a Groupon (29.00 for haircut and conditioning treatment) for Dolcissima AFTER reading the Yelp reviews (most of which are hidden). Because many hidden reviews are often either friends or family of business or competitors leaving a bad review – I thought, eh, I’ll try it despite many bad reviews. I’ve since come to the conclusion that many bad “filtered” reviews probably come from customers who were so upset or dissatisfied that though the rarely write reviews, they had such a horrible experience they wanted to alert other people.
Okay. Here is what happened when I took a chance on Dolcissima.
When I came in for my appointment no one was at the reception desk. I looked in to the hair studio and two stylists were working, both looked up at me, but no one even said hello. No one came out to ask who I was or who I was there for. I started to get nervous when my appointment time came and went and 20 minutes later a stylist came out and introduced herself as Karen.
She sat me in her chair and I explained I was trying to grow out my pixie and had pictures of how I wanted my haircut. Karen seemed unsure about the cut I wanted (I had pictures of Victoria Beckham) and asked the other stylist if the cut I wanted would “look right.”
The other stylist assured Karen the cut would look great.
When Karen was washing my hair, she didn’t talk to me at all. Then she put conditioner on my hair which had to soak in for about five minutes and left me with my neck on the uncomfortable sink bowl .
After I was back in her chair, with me trying to make small talk (I asked all the questions…was she from the area, did she ever eat at the Tex Mex, etc – I felt like I was the one putting her at ease) she began cutting very nervously. She kept looking at the other stylist who was chatting away with her own customer and asked her if when she got to the nape of my neck, would she (the other stylist) mind cutting it for her because she (Karen) had fat fingers.
Oh. My. God.
That was when I realized this stylist was either totally new or totally incompetent (I’m hoping new). Karen was not a heavy person, and as far as I could tell, her fingers looked normal. In all of my many many years of haircuts, I’ve never ever had a stylist ask another if they could cut part of my hair because their fingers were too fat.
The other stylist said she would help after she was done with her customer. So Karen made little snips in my hair and I could tell she was trying to go very slow, waiting for the other stylist. I actually wondered if I was on a hidden camera show.
Karen looked at me in the mirror and asked me if the cut that she had done so far seemed “even.”
Finally, a different stylist walked in and I believe it was the owner, Nicole. Karen asked Nicole if she could cut the hair around my nape and then Nicole took over and was demonstrating to Karen how to cut my hair the way I had requested. She totally took over (thank god) and started REALLY cutting my hair and explaining that she’d done my cut a million times because people growing out pixies often ask for the same style. Nicole chatted all about how Groupon works and her families place at the shore. I totally relaxed and was so very very very thankful that she arrived when she did. This is why I’m a bit torn about my review.
I feel just because I used a Groupon was no excuse to throw me to a new stylist and then used my hair as a lesson in how to cut. I believe that’s wrong on so many levels and I think, even if you went to a hair styling school, it would be cheaper and overseen by a teacher.
I’d give Nicole five stars for the cut she gave me, but one star (if she was the owner, I’m not even sure) for allowing a brand new stylist (who was very nervous and unsure of herself) to cut a customer’s hair without asking the customer if they were okay with it. So, I’d say, if you’re going to use a Groupon, make sure you ask for Nicole – but I just can’t trust a business who doesn’t value a customer’s first impression enough to make sure they are getting the best impression and best service.
Puddle of raw hamburger juice
Update 11/13/2013 – I received an email from Yelp.com that the owner complained about my picture of the raw burger and it was removed from the YELP review. The owner “James F” also left a comment on my review, stating I give mostly one star reviews… FALSE – anyone actually bothers to read my YELP reviews knows that it’s mostly 5 fucking star reviews! As a matter of fact, there is a chart that shows the ratings I’ve given and I’ve written 27 reviews giving out 5 Star Ratings! I’ve only written 4 reviews where places are given a 1 star rating and I HATE giving places low ratings because I want to see Mom & Pop’s succeed! So if I give a 1 Star, I do it to A) Hope the Business will improve & if not, to warn others not to waste their time/money.
So, anyway, then, “James F – alleged owner of Pasta Mista” basically blames ME for the fact the burger was raw (I should have personally called the owner/manager!).
Whatever. If James F treats his customers the way he’s treated me, I can only wonder how he treats his employees. Oh, and if you are looking for a good local burger…across the street is a little cute place called “Tu Casa” – good Mexican food but they also have great burgers – and when you order “well done” – even though they are Hispanic, they understand my English when I request a “well done” burger. They are also super friendly and the place is warm and clean.
Here’s Jame’s F’s comment (in case he decides to remove it from the Yelp site once he realizes that owners of restaurants should try to improve not intimidate)
START DOUCHE BAG RANT:
James F. of Pasta Mista 11/12/2013
Please read our filtered reviews and not judge my great restaurant on someone that has giving bad reviews to every restaurant in the area except for one. Yes, no excuse for a raw burger, but we apologized and Laura should have asked for the manager/owner and I would have made good on the slice and other items. ATTENTION: Costumers should always ask for owner or manager because the wait staff doesn’t have the ability to give food away!”
END DOUCHE BAG RANT
My original review posted on 4/14/13
Pasta Mista in Chalfont, Pa…
Pro: It’s clean. Staff friendly.
Con – from order of worst to least:
Ordered a Texas burger well done. The outside was done. The inside was RAW (see photos) – red juice totally leaked from the burger and my daughters plate was swimming in red juice. UGH. Took it up to show the counter person. The cook came to counter and said, “well, it’s a big burger, it happens.” Tried to make me feel bad.
They took the burger off our bill and I requested a slice of pizza instead. They charged me for that (if I owned the place, I would have apologized profusely and given a free slice of pizza or free cannoli)
It took almost 20 minutes for the “well done” burger to arrive.
Took almost 10 minutes for our soda (2) to arrive.
The “chips” (don’t’ know if they are homemade or not) are brown and taste stale (on the 2 different occasions we tried this place).
Looked promising (after 20 minute wait)
The grilled chicken wrap had a tough (stale?) wrap and was bland.
It was a cold day when we ate in – the place is so small that every time the door opened, it let in a ton of cold air. Had to keep our jackets on the whole time. This probably won’t be a problem on warm days.
Steak fries – fine.
The pizza was crisp on the bottom. Pretty good. There’s an eggplant pizza and a taco pizza – something that is different from other local places. I haven’t tried those, but the pizza I did try (Bruschetta, plain) was good, but nothing that would make me choose Pasta Mista over other local pizza joints.
I hate to give a bad review to a new business – esp. since there are so few in Chalfont – but we had waited weeks after it opened to try it out. They should have ironed out the slow service and there was no excuse for the raw burger. We gave it one more try by ordering a wrap for a pick up and steak fries – but, while it was ready as promised, it wasn’t tasty enough to give this place another chance.